Description

Course Summary

Get familiar with the customers’ needs and expectations and learn customer service expectations. Make a habit of responding effectively to problems and complaints and earn a Highfield awarded certificate. This course includes Level 2 Award interactive online exercises. On the completion of this course, you will receive a personalised Highfield-commended certificate.

Course Description

Highfield e-learning has worked closely with some of the leading subject matter experts in the field of customer service to provide an e-learning course that covers the full knowledge elements of the Level 2 Award in Customer Service.

Who is it for?
This course is suitable for learners working in all workplaces including both commercial and not-for-profit organizations who want to achieve a customer service qualification..

What does it cover?
The customer service course is a total of 4 modules written specifically to cover the entire knowledge element of the Level 2 Award. These modules are as follows:
1. Customer service principles
2. Customers’ needs and expectations
3. Behaviour and interpersonal skills
4. Responding to problems and complaints

What will learners achieve?
Learners will receive a personalized Highfield quality endorsed certificate upon completion of this course. They will also be able to go on to achieve the Level 2 Award in Customer Service.

Course features
Features for the Learner:

• Content suitable for the Level 2 Award in Customer Service
• Interactive exercises included in each module, along with multiple-choice questioning
• A final knowledge test upon the completion of each module

Features for the Course Owner:

• Learner management system, including user groups
• Licence management for more cost-effective training
• Expanded reporting, including assessment feedback (offline version).